Jiffy Lube franchisee USP Group’s Riverton (a Salt Lake City suburb) team, The Depot Dawgz, earned the title of “best performing Jiffy Lube team in the U.S.” after beating three other teams in the finals in Houston.
Jiffy Lube, an industry leader in providing quick, quality oil change and vehicle maintenance for more than more than 45 years, announces the winners of this year’s J-Team All Stars Challenge, a national competition focused on delivering an exceptional customer service. The J-Team All Stars Challenge is a national competition where teams work seamlessly to demonstrate their technical automotive expertise and customer experience focus while helping customers get in and out in a Jiffy. This year’s J-Team All Stars Challenge included more than 1,300 participating Jiffy Lube locations from across the country. Teams were evaluated on teamwork, operational execution, and customer experience skills as well as how quickly they perform a Jiffy Lube Signature Service® Oil Change. With the victory, The Depot Dawgz took home a grand prize of $10,000 and all-expense paid trip to the Pennzoil 400 Presented by Jiffy Lube in Las Vegas on March 16th. The team included Kyle Peterson, Isaac Akiyama, Mason Chivers, and Zander Palfreyman.
“Congratulations to the Riverton Depot Dawgz team, who did an incredible job throughout this competition. They exemplified great teamwork, technical knowledge, speed and determination on their way to victory,” said Luke Byerly, President of Jiffy Lube International, Inc. “I also want to recognize all of the finalists for their dedication to taking care of customers every day. This challenge is all about celebrating service center employees and the discipline and skill that goes into delivering a best-in-class experience for customers.”
The J-Team All Stars Challenge was created by Jiffy Lube International more than two decades ago to highlight the company’s award-winning Jiffy Lube University training program and empower service center employees to showcase the knowledge and expertise that helps them provide exemplary preventive vehicle maintenance and deliver a consistent, top-notch customer experience. As the pioneer of the Quick Lube industry, the challenge also reinforces the brand’s legacy of delivering fast, convenient service in a Jiffy.
“I am incredibly proud of our team and excited that they are getting this well-deserved recognition,” added Kirk Umphrey, president of USP Group, a Jiffy Lube franchisee. “This achievement is a testament to the hard work, passion and training that goes into delivering an exceptional experience for Jiffy Lube customers.”
Congratulations to The Depot Dawgz!
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